Shipping Policy

At Motoprotec, we understand the importance of prompt and reliable shipping when it comes to delivering your motorcycle helmets and accessories. We strive to process and ship your orders in a timely manner while ensuring the safety and integrity of your purchased items. Please review our shipping policy for more information:

1. Order Processing Time
   • Order Verification: After you place an order, we conduct a verification process to ensure the accuracy of the information provided and to prevent fraudulent transactions. This may involve contacting you for additional verification if necessary. Please make sure to provide accurate contact information to expedite this process.
   • Order Processing: Once your order is verified, we aim to process and ship it within 1-2 business days. Please note that business days exclude weekends and public holidays.
2. Shipping Methods and Delivery Time
   • We offer various shipping methods to accommodate your needs. The available options and estimated delivery times will be displayed during the checkout process. Please note that delivery times are approximate and may vary depending on the destination and shipping carrier’s efficiency.
3. Shipping Rates
   • Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process before you make your payment.
4. Shipment Tracking
   • Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date. Please allow some time for the tracking information to become available after your order is shipped.
5. International Shipping
   • We offer international shipping to select destinations. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the recipient. We recommend contacting your local customs office for more information about customs regulations and potential fees.
6. Shipping Address
   • Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not been shipped yet.
7. Shipping Restrictions
   • Due to certain legal and safety restrictions, we may be unable to ship specific products to certain locations. If your order contains restricted items or is subject to shipping restrictions, we will notify you and work towards finding a suitable solution.
8. Contact Us
   • If you have any questions, concerns, or inquiries regarding our shipping policy or the delivery of your order, please contact our customer support team:
     Email: [email protected]
     Address: Unit A5, Pacific Rd, Cardiff, VGL CF24 5HL

Please note that this shipping policy is subject to change without notice. We recommend reviewing the most up-to-date policy on our website or contacting our customer support team for any clarifications.

Thank you for choosing Motoprotec. We strive to provide you with a seamless and reliable shopping experience, from placing your order to receiving your motorcycle helmets on time.